Customer Services

" A customer is the most important visitor on our premises. He is not dependent on us. We are depending on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider on our premises. He is the part of it. We are not doing favour by serving him. He is doing us a favour by giving us an opportunity to do so. A customer is not a person to argue with. No one ever won an argument with a customer " ______________(Mahatma Gandhi).

Customer Satisfaction is strength for us because we control the means of manufacturing all the components of our products. This means we are more flexible in developing products, more reliable in meeting deadlines, and more creative in our price strategies. We are oriented towards long term customer service, thus completing our approach to high quality technical support from our factory trained offset engineers.


Product Quality is based on professional expertise of our staff alongwith continuous R & D for our new products and value addition in our existing products backed by prompt & efficient after sale support ensuring ever-growing customer base. Our mission is to serve our customer-the quality product with proper care of society, Environment and Business ethics.


Value is an outcome, which go beyond price comparison. We create business because of sturdy workmanship, willingness to innovate, flawless design and our commitment to built long-term relationship base on prompt & efficient after sales support.

Planning, designing and construction of SAHIL machines are the result of creative cooperation among many specialists including you-our clients. We want to express our appreciation to those who have supported our efforts so far and welcome others interested in having us to meet their production needs today and in the years to come.

Our experts are always close at hand - and spare parts are delivered promptly. Freelance service engineers are also located at different places for providing prompt service. Quality and service have always been Sahil's hallmarks in the competition for business. Once the press is installed, our well-known operators manuals, spare parts catalogues and reliable after-sales service ensure that your Sahil choice provides profitability and print quality far into the future, because we believe in making friends, not just customers.

Your suggestions are also invited, so as we may improve the Service levels and would enable us in serving you better in future. We will be honored to earn the opportunity to help you build a more stable, profitable printing business.

Clients Testimonials

We appreciate the loyalty and patronage of our clients, and thank all those who have taken the time to write to us either to commend us or to suggest ways to improve our services. Below are some excerpts of letters and email messages we have received over the years.

The overwhelming response and ever growing market demands of Sahil mini offset printing machines, Sheet fed offset printing machines, Plastic bag printing offset machines, polythene bag printing machine & web offset printing press compelled them to expand their production capacity drastically.

Most of the customers have so far placed repeat orders for Sahil mini offset printing machines, Sheet fed offset printing machines & web offset printing press to cater their typical need for printing wide range of stocks.

Bharat Mat, Newspaper & Publishers, Madhya Pradesh "WE HAVE SEEN SO MANY IMPORTED / USED DOMINANT OFFSET MACHINES, BUT OUR SELECTION OF SAHIL GRAPHICS WAS ABSOLUTE RIGHT BECAUSE SAHIL IS THE ONLY UNIT OF ITS KIND IN FARIDABAD OFFERING THE SPECIAL FEATURES & FACILITIES IN THEIR OFFSET MACHINE" -- GOOD LUCK TO YOU. Eagle Offset Printers, Haryana "MAY YOU HAVE THE STRENGTH OF EAGLE WINGS, THE FAITH AND COURAGE TO FLY TO NEW HEIGHTS, AND THE WISDOM OF THE UNIVERSE TO CARRY YOU THERE" Mukesh Graphic Traders, Rajasthan "YOU ARE REALLY "THE HONEST PEOPLE" IN OFFSET PRINTING INDUSTRY". REGARDS, Akash Offset Print, Gujarat "WE ARE TOTALLY QUALITY CONSCIOUS, THAT'S WHY WE HAVE CHOSEN SAHIL OFFSET PRINTING MACHINE." Shakti printing Press, Uttarpradesh "JEETNEY WALEY KOI ALAG KAM NAHI KARTE, WO HAR KAM ALAG DHANG SE KARTE HEI" & YOU HAVE PROVED IT WITH YOUR OFFSET MACHINE". Super Prints & Plastic, Maharashtra WHEN WE VISITED SAHIL GRAPHICS - WE WERE SURPRISED THAT A GOOD EXPORT QUALITY OFFSET MACHINE DOES N'T COST MUCH. Suhas Digital Printographic, Karnataka WE DIDN'T BELIEVE YOU FIRST WHEN YOU SOLD THE MACHINE TO US, BUT NOW WE BELIEVE WHAT YOU SAID. Amar Art Press, Jammu & Kashmir "WE PURCHASE MACHINE AFTER MACHINE ONLY BECAUSE OF YOUR AVON QUALITY AND PROPER SERVICE BACK UP. KEEP IT UP…….. ALL THE BEST". Quality Graphics, Chandigarh "YOU ALWAYS TAKE CARE OF US, LIKE OUR MACHINE MOTHER." WE FEEL THAT WE ARE IN THE SAFE HANDS. THANKS A LOT. Shradha Macro Print Concept, Madhya Pradesh DURING MY VISIT TO YOUR COMPANY I REMEMBER YOU SAID A STATEMENT TO ME THAT- "SAHIL MAKES FRIENDS, NOT JUST CUSTOMERS" - NOW I CAN SAY, ITS TRUE- I APPRECIATE YOU. National Offset Printers, Jharkhand PURCHASING SAHIL MACHINE WAS THE BEST DECISION THAT WE MADE FOR OUR PRESS. Prakash Offset & Packaging Industry, Karnataka "IT IS TRULY "INDIAN HEIDELBERG" - G. PRAKASH RAO Orient Offset Printers, Kerala I HAVE SELECTED SAHIL OFFSET MACHINE INPLACE OF IMPORTED ONES, BECAUSE ITS NOT JUST A MACHINE - ITS LIKE JAPANESE PERFECTION, GERMAN PRECISION, EUROPEAN STANDARDS AND OF COURSE-- INDIAN PRICES. Ambika Label Printing Machine, Haryana "SAHIL OFFSET MACHINE IS VERY LUCKY FOR ME, NOW I HAVE SO MANY MACHINES". Print Offset & Corrugation Boxes, Uganda REMARKABLY EXCELLENT! FOR THESE MANY YEARS WE WERE ASSOCIATED WITH YOU. Omar Al Badar, Syria WE ARE QUITE HAPPY WITH THE PRINTING QUALITY AND OVERALL PERFORMANCE OF SAHIL OFFSET PRINTING MACHINE. Multistar Offset Press, Nepal "SAHIL OFFSET IS VERY POPULAR MACHINE IN NEPAL". We have built a strong client base in a diversified market segments such as Govt. Organizations like Railways, Defence Organizations, Industry, Educational Institutes, Religious Institutes, Small Scale Industries, Printing & Packaging, & Newspaper Industry etc. Partial list of our clients who also appreciate our quality & service provided by us is as follows: - Royal Friends offset, Maharashtra Indo Graphic prints, Chattisgarh Dot Com Computers, Rajasthan Sujata Printers, Uttranchal Shiva Offset Press, Himachal Rituraj Offset Press, Orissa Satya Chetna Business Foundation, Tamilnadu Sudhir offset press, Bihar Prince Autoprint offset, Assam Color Cartons & Printers, Punjab

Sahil's Comments To Its Customers:-
Without you we cannot succeed, and with you we cannot fail. Competitive prices and quick honest response have earned us customer's trust and market leadership in a very short time. Because sahil believes in: -

We are marching towards ISO 9001 Certificate. The main aim to working towards for ISO 9001 certification to minimize trade and technical barriers. This not only provide a framework to take a systematic approach to manage our business processes but also mean consistently satisfied customer and boost their confidence in functionality and performance of our products and safety of their operators.

Sahil Graphics, a quality-driven firm that keeps a constant vigil on the manufacturing processes in Faridabad, Haryana, India. The product range starts with Export Quality Mini Offset Printing Machines, Polythene Bag / Poly bag / Carry bag / Plastic Bag Printing Machines, Poly Offset Printing Machine, Sheet fed Offset Printing Machines in single colour, two colour & four colour, Web offset Printing machines, Pack to Pack Computer Stationery Printing Machine, Pre-Press Equipments including (Instant Start Metal Halide Plate Exposure, Plate Making, Flip Top Printing down frame etc.) & Post Press equipments including (Paper cutting machine, Note Book Stitching Machine, Paper Lamination Machine, Thermal Lamination Machine, Perfect Binding Machine, Automatic Ruling Machine etc.).

We also ensure that all the Offset Printing Machines & allied graphic equipments that are made by us are of high quality and give higher output to our clients. We have a team of Qualified, Trained & Dedicated Personnel to ensure the quality, which is an inherent feature in all our offset printing machines & services. Our quality management system ensures that our customers get the true value for their money.

All our products are mfg. in such a way so as to confirm to the international standards of quality. Through frequent up gradation of the quality of our products and technology, we have come up with high performing Mini Offset, Sheet fed Offset Printing Machines, Polybag offset printing machines & web offset presses. Our commendable experience in the industry is evident from the ISO 9001: 2000 certification that we will achieve very soon.

After Sales Service & Training
Sahil Graphics believes and assures you in terms of quality and technology to provide excellent quality mini offset printing machines, Poly offset printing machines, Polythene bags printing machines, polybag offset machine, Plastic bags printing machine, carry bag printing offset machine, sheet fed offset printing machines & web offset presses in single & multicolor including allied machineries.

Our client's response and fondness makes us proud of our Mini Offset, Sheet fed offset & web offset machine taking into consideration the service aspect because the designing of our offset printing machine is visualized and conceptualized to perform operation easily with zero error by using the best available material and spare parts. Our mechanism of mini offset printing machine can be effortlessly understood and use of electronic controls are simple to operate, easy the MACHINE DESIGN - less requires the MACHINE MAINTENANCE.

The reason behind this conveys that SAHIL Offset Machine requires less efforts to install due to its easy to understand mechanism and the offset printer can overcome the problem himself without implying more burden to his mind. SAHIL provides you the best technology wonder in mini offset printing machine, Polythene printing machine & Sheet fed offset printing machines. Overall we provide service from our various dealers and with our technical offset print mechanics that are well qualified from building the whole offset printing machine to printing various samples on the mini offset printing machine. This is a printed proof of our confidence in our services after sale of the offset printing machine.

SAHIL gives training on the various aspects of offset printing and machine control. SAHIL teaches the basics of offset machinery technology and troubleshooting for various printing jobs from single color to four colors, from duo tone to special color. We believe in educating offset printers in terms of technology and building self-confidence in printer for printing the finest jobs from our offset printing machines. SAHIL provides you training from skilled offset printers to printing technologists. SAHIL has trained all its customers and various offset printers in Faridabad, it is their feedback and feelings, which speaks about our technology and volume production. Today, all the customers who have bought our mini offset printing machines & Sheet fed offset printing machines are doing great business and have established their name in terms of high quality and high speed. Our customers have experimented various jobs on our SAHIL Mini Offset Printing machines & Sheet fed Offset Machines and are producing excellent results. Whenever our marketing executives pay a visit to them the smile on their face says that they are satisfied with SAHIL Offset Machines. The overwhelming response and ever growing market demands of SAHIL offset printing machines compelled them to expand their production capacity drastically. Most of the customers have so far placed repeat orders for Sahil sheet fed offset printing machines to cater their typical need for offset printing wide range of stocks.

When our customers come for the trial purpose, they bring their jobs along with them and print their jobs on their ordered mini offset printing machine, Poly bag printing Offset machine and sheet fed offset machine so the during the trial period we teach them how to operate the particular job and how to print the offset job. So at a time the customers get training on their jobs itself and also print their jobs on the offset printing machine.